Terms & Conditions
Travel Related Terms
The Travellers are requested to fill the Application accurately and submit the same with the applicable fees and necessary information. Incomplete and double applications shall not be accepted. Whenever required you may be asked for supporting documents to verify your identity and other details. The applicants must provide correct email ID, since we send the Visa Grant Letter via email in JPEG or PDF format in attached files. Any incorrect information in the application shall result in denial from entry at the Sri Lanka Airport and we shall not be responsible for rejection, refusal or denial of your entry in Sri Lanka. Passport must be valid for six months from the date of arrival in Sri Lanka. International Travellers should posses a return ticket or an onward journey ticket, with sufficient money to spend during their stay in Sri Lanka. Applicants of the eligible countries are requested to apply at least 48 business hours days in advance of the travel date. Validity of the Travel period shall be mentioned in the application and it will depend on the Nationality of the tourist. The Visa could be for Single Entry or Multiple Entry as per the Nationality of the Traveller so it must be availed within its validity period and binding terms.
Issuance Related Terms
Approval and Rejection both are solely dependent on the discretion of the Sri Lankan Immigration Department. Your entry permission is at the sole discretion of the Immigration officer at the Sri Lanka Airport who is a representative of the Government of Sri Lanka. In case of denial or entry into the Sri Lanka territory, we shall not be held liable in any manner. The issuance is subject to the rules of Government of Sri Lanka and they reserve the rights to make any changes to it. You are required to abide the rules and changes made by the relevant authorities. We shall not be liable for any losses or damages, which the applicant may suffer arising from delay in processing or receiving grant letter. We are keen to take all reasonable measures to ensure that information provided by the Applicants will remain confidential. However we shall not be held liable for any unauthorized access by any means to that information. The applicant is requested to check the correctness of your application details before finally submitting and making the payment. You must verify all the information to be correct before making the payment as they are impossible to be amended once the grant letter is issued. In case of any error in the application, urgently bring it to our notice. We shall try to see if something can be done but we don’t promise for the same. The approval letter is generally emailed in 72 hours after submission if the travel is within next 6 months, you must contact and inform our customer care call center if you haven’t received it past 72 hours. If the travel is after 6 months then you must wait for your travel date to be within the timeframe in order for the application to be processed.
www.e-visa.lk is responsible for full visa services to Sri Lanka. This is a commercial website to apply eVisa to Sri Lanka where the application is processed through Sri Lankan Government website www.eta.gov.lk, you will be charged a fee for using our services. Our fee will be higher than Sri Lankan Government if you apply through the Sri Lankan Embassy or website online. Read all our Terms and Conditions carefully before using our services. The Govt. fee for Sri Lankan e-visa varies from USD 20.00 to USD 35.00 depending on the nationality of the applicant. We do charge a service fee for processing your application. We charge a total fee of USD 69.00 including the Govt. fee which is displayed on your screen before your are redirected to the payment page. We advise you to check the government fee on Government website www.eta.gov.lk and then pay the fee on our website. Once the application is paid, the fee shall be non-refundable.
Cancellation and Refunds Policy
The fee is completely non-refundable after the application is submitted. You not entitled to any refund in case of cancellation, refusal or disapproval of the travel visa. We reserve the right to add, alter or vary these terms and conditions at any time without notice or liability and all applicants and tourist shall be bound by the same.